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Performance Evidence
effectively collect and interpret claims settlement data from a wide range of sourcesthoroughly analyse the trends and the effects on claims settlement policies and proceduresdocument and communicate changes required in claims settlement policies and procedures.Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
outline organisational policy, procedures and guidelines for claims settlementoutline data collection design and practiceoutline data analysis techniques relating to claims settlementdescribe industry trends in insurance prudential risk managementexplain portfolio management techniques in insurance prudential risk managementanalyse reasons for losses as a result of poor claims settlement policy and procedures, and recommend improvements to avoid recurrence.